Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2672169
Error in plugin
Closed

Comments

  • Jasbir Singh started the conversation

    I have migrated my site from self hosted to siteground and when i load the site, i get errors coming from teh layerslider plugin.


    Fatal error: Uncaught Error: [] operator not supported for strings in /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-content/plugins/LayerSlider/includes/slider_markup_init.php:86
    Stack trace:
    #0 /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-content/plugins/LayerSlider/wp/shortcodes.php(36): include()
    #1 /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-content/plugins/LayerSlider/wp/layerslider.php(39): layerslider_init(Array)
    #2 /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-content/themes/dt-the7/inc/template-tags.php(660): layerslider('19')
    #3 /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-includes/class-wp-hook.php(288): presscore_slideshow_controller('')
    #4 /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
    #5 /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #6 /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-content/themes/dt-the7/header.php(77): do_action('presscore_befor...')
    #7 /home/customer/www/wavesp in /home/customer/www/1611713893-ade21fe684b229ed.wp-transfer.sgvps.net/public_html/wp-content/plugins/LayerSlider/includes/slider_markup_init.php on line 86


  •  244
    Kreatura Support replied

    Hello Jasbir,

    Thank you for getting in touch with us!

    Please update the LayerSlider plugin to the latest version, which is the 6.11.4. https://layerslider.kreaturamedia.com/documentation/#updating

    After the update, it should work properly.

    Best Regards,
    Andrea | Kreatura Support Team

  • Jasbir Singh replied

    I purchased latest version and uploaded in the WP server. This error came after that update.

  • Jasbir Singh replied

    Also, original Layerslider plugin came as part of the7 theme. In new install, I have uploaded newly purchased Layerslider plugin. Is that causing conflict?

  •  244
    Kreatura Support replied

    Hello,

    Thank you for your feedback!
    In this case I suggest you to remove all the copies of the plugin from your site / theme and install the latest version manually.
    Please check this link in our documentation: https://layerslider.kreaturamedia.com/documentation/#updating-manual

    Best Regards,
    Andrea | Kreatura Support Team

  • Jasbir Singh replied

    That's what I did exactly. Removed the Layerslider folder from plugin directory and uploaded latest one manually. I cleared the caches but still get same error.

  •  244
    Kreatura Support replied

    Hello,

    Did you removed the plugin folder from your theme's directory too?

    Best Regards,
    Andrea | Kreatura Support Team

  • Jasbir Singh replied

    Thanks. That helps.

  •  244
    Kreatura Support replied

    You are welcome!

    Best Regards,
    Andrea | Kreatura Support Team