Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2670510
Cant activate with newly purchased license
Closed

Comments

  • Michael Larkin started the conversation
    January 25, 2021 at 4:57pm

    Just purchased Layer Slider WP activation. I am getting a message that "It seems there is a server issue that prevented LayerSlider from performing product activation." It lists some things to do, but the links to ways to address the situation just lead to a run around of basically trying to activate the WordPress plugin. How do I get this to work, the theme I purchased needs this plugin to work correctly.
    License Key: 79934362-7EA5-K91D-M4AE-A3F18DD34875
    Order Reference: KREATURA210125-3435-76157 Thanks
  •  244
    Kreatura Support replied
    January 26, 2021 at 7:37am

    Hello Michael,

    Thank you for getting in touch with us!

    This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify certain server settings. The usual suspects are firewalls or other types of content filtering solutions, and the mod_security module of the web server software. They can easily tell what went wrong by looking into the server log files, including the PHP error logs.

    In case of a 3rd party incompatibility, you can also make a quick test by temporarily disabling other plugins and switching to a default WordPress theme. If the issue goes away, it's caused by a 3rd party. You can find out which one causing the trouble by re-enabling them one by one and watching when the issue surfaces again.


    Best Regards,
    Andrea | Kreatura Support Team