Just purchased Layer Slider WP activation. I am getting a message that "It seems there is a server issue that prevented LayerSlider from performing product activation." It lists some things to do, but the links to ways to address the situation just lead to a run around of basically trying to activate the WordPress plugin. How do I get this to work, the theme I purchased needs this plugin to work correctly. License Key: 79934362-7EA5-K91D-M4AE-A3F18DD34875 Order Reference: KREATURA210125-3435-76157 Thanks
This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify certain server settings. The usual suspects are firewalls or other types of content filtering solutions, and the mod_security module of the web server software. They can easily tell what went wrong by looking into the server log files, including the PHP error logs.
In case of a 3rd party incompatibility, you can also make a quick test by temporarily disabling other plugins and switching to a default WordPress theme. If the issue goes away, it's caused by a 3rd party. You can find out which one causing the trouble by re-enabling them one by one and watching when the issue surfaces again.
License Key: 79934362-7EA5-K91D-M4AE-A3F18DD34875
Order Reference: KREATURA210125-3435-76157 Thanks
Hello Michael,
Thank you for getting in touch with us!
This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify certain server settings. The usual suspects are firewalls or other types of content filtering solutions, and the mod_security module of the web server software. They can easily tell what went wrong by looking into the server log files, including the PHP error logs.
In case of a 3rd party incompatibility, you can also make a quick test by temporarily disabling other plugins and switching to a default WordPress theme. If the issue goes away, it's caused by a 3rd party. You can find out which one causing the trouble by re-enabling them one by one and watching when the issue surfaces again.
Best Regards,
Andrea | Kreatura Support Team