Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2661132
Unable to update
Closed

Comments

  • Paul Mathieson started the conversation

    Hi, I have just purchased a copy of Layerslider through Envato. It would appear that the version they offered me for download was 6.9.2 but within the layerslider news it says that version 6.11.2 is now available. Where can I find the latest version to update. It is not showing on my plugins page suggesting to update and I can't find any documentation suggesting where I should be able to find the update.

    Please help

    Kind regards

    Paul

  •  244
    Kreatura Support replied

    Hello Paul,

    Thank you for getting in touch with us!

    You should login to your account in our website, navigate to the licenses tab where you can import your envato license with the import envato licenses button.
    https://account.kreaturamedia.com/

    After that you can manage your license and download the latest version of the plugin. You can read more about how to update your plugin manually on this link:

    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    If you have any other question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team