i purchased the update and then have got this message a few times
We were unable to verify your purchase. Don’t be alarmed, your order is completely fine. This is likely a temporary synchronization delay between us and the payment processor. The payment processor will make several additional attempts to deliver your order details. Please allow us at least 10 minutes, then try it again.
Contact us if the issue still persist, our Support Staff will respond as soon as possible. Although order issues are rare, resolving them is one of our top priorities and we want to ensure you that a solution will be offered. You can also try logging in to Your Account page.
Probably it was a temporary issue. You should login to your account in our website, where you can download the latest version of the plugin: https://account.kreaturamedia.com/
Please check it and if you have any other question, feel free to ask.
i purchased the update and then have got this message a few times
We were unable to verify your purchase. Don’t be alarmed, your order is completely fine. This is likely a temporary synchronization delay between us and the payment processor. The payment processor will make several additional attempts to deliver your order details. Please allow us at least 10 minutes, then try it again.
Contact us if the issue still persist, our Support Staff will respond as soon as possible. Although order issues are rare, resolving them is one of our top priorities and we want to ensure you that a solution will be offered. You can also try logging in to Your Account page.
Hello Taytula,
Thank you for getting in touch with us!
Probably it was a temporary issue. You should login to your account in our website, where you can download the latest version of the plugin: https://account.kreaturamedia.com/
Please check it and if you have any other question, feel free to ask.
Best Regards,
Andrea | Kreatura Support Team