"Cancel purchase" (#2631429) / Kreatura

[email protected] started the conversation
December 14, 2020 at 2:58pm
bought something and need it cancel
244
Kreatura Support replied
December 14, 2020 at 3:38pm
Hello,
Thank you for getting in touch with us!

What is the problem with the plugin? Maybe I can help you with it.
Are you sure you don't want to use it on your websites?
Best Regards,
Andrea | Kreatura Support Team
[email protected] replied
December 14, 2020 at 3:50pm
I’m sure. Couldn’t find the plug in, it was taking too long to figure out so I managed to do without it. I would like to cancel the purchase and get a refund
[email protected] replied
December 15, 2020 at 8:39am
hello??
244
Kreatura Support replied
December 15, 2020 at 8:54am
Hello Denise,

Thank you for the answer!

You can download the plugin from our website with your account.
https://account.kreaturamedia.com/
As I see your purchase is related to this email address: [email protected]
Best Regards,
Andrea | Kreatura Support Team
[email protected] replied
December 15, 2020 at 1:43pm
I do not want to download it. I need a cancelation and a refund.
244
Kreatura Support replied
December 15, 2020 at 2:11pm
Hello,
We accepted your refund request. The amount will appear on your card in some workdays.
Best Regards,
Andrea | Kreatura Support Team
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