Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2626889
WordPress 5.6 compatibility
Closed

Comments

  • YourChoice Informatik GmbH started the conversation
    December 9, 2020 at 10:27pm

    Hi

    We updated to WordPress 5.6 and now we have some errors in the log. But we use the last version 6.11.2.

    Would you make an update in the next time?

    Another question. Under the licenses, we see, that our license is for new.yourchoice.ch. This is, why we buyed the LayerSlider for WP before we put the website into production. Is it possible, that you change this from new.yourchoice.ch to yourchoice.ch?

    Thanks very much.

    Best regards
    Mike

  •  244
    Kreatura Support replied
    December 10, 2020 at 11:13am

    Hello,

    Thank you for getting in touch with us!

    Could you please send me a link where I can check the mentioned error message?

    You should check this link in our documentation about how to deactivate your license and activate it in your production site:
    https://layerslider.kreaturamedia.com/documentation/#activation-transfer

    Best Regards,
    Andrea | Kreatura Support Team

  • YourChoice Informatik GmbH replied
    December 11, 2020 at 7:26am

    Hi

    You can go to https://yourchoice.ch/ and then look into the console. But I don't know, if the errors really are from the Layer Slider for WP or not.

    Thanks very much, we could migrate it now to the productive website.

    Best regards

    Mike

  •  244
    Kreatura Support replied
    December 11, 2020 at 8:44am

    Hello,

    Could you please disable autooptimize for testing? I would like to check where this code comes from.

    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • YourChoice Informatik GmbH replied
    December 11, 2020 at 8:50am

    Hi again

    I disabled autooptimize now.

    Best regards

    Mike

  •  244
    Kreatura Support replied
    December 11, 2020 at 12:12pm

    Hello,

    The wrong code coming from your theme's custom js, so it is not related to LayerSlider.
    https://yourchoice.ch/wp-content/plugins/monarch/js/custom.js?ver=1.4.13
    In the line #737

    Best Regards,
    Andrea | Kreatura Support Team

  • YourChoice Informatik GmbH replied
    December 12, 2020 at 9:29am

    Ok.

    Thanks very much.

     Best regards
    Mike

  •  244
    Kreatura Support replied
    December 14, 2020 at 8:35am

    You are welcome!

    Best Regards,
    Andrea | Kreatura Support Team