Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2623665
Plug in out of date - purchased license but it won't go through
Closed

Comments

  • Tara Lawler started the conversation
    December 7, 2020 at 11:07am

    Hi there,

    I'm in the process of updating our company website plug-ins and I tried to update our LayerSlider WP plug in so I purchased a new license to active this but it won't accept the license key. 

    Many thanks 

  • Tara Lawler replied
    December 7, 2020 at 11:13am

    Hi there,

    We had some uncode related plugins on our website which i just purchased a license for and updated the rest of our plug ins and now the LayerSlider WP plugin managed to update as well, did I not need to purchase the LayerSliderWP license after all? The problem seems to be fixed now.

  •  244
    Kreatura Support replied
    December 7, 2020 at 12:11pm

    Hello Tara,

    Thank you for getting in touch with us!

    The Uncode theme is not related to our company.

    Your license key for LayerSlider is the following:  CD3D0CCC-FA0B-KC7D-M7FD-5F1329E33DB2

    Here is a link in our documentation page about how to update the plugin:
    https://layerslider.kreaturamedia.com/documentation/#activation-howto

    Please check it and if you have any other question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team