Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I just purchased a license and tried to update the wp plugin, but I cannot.
I found the old plugin and media element. tried to use it and foundd out it was not activated and my user did not exist. So, since it was Paul Debut who first developed the site, I understood that I needed to buy my own license, which I've done.
Please, help me.
Hello,
Thank you for getting in touch with us!
In this case, you should try to update your plugin manually. I suggest you to disable and remove the version which you have and after that you should install the latest version which you can download from your account. Don't worry, your sliders will not lost.
You should check this link in our documentation page about more details:
https://layerslider.kreaturamedia.com/documentation/#updating-manual
Best Regards,
Andrea | Kreatura Support Team