Public Ticket #2618389
Purchased but no download available


  • leanne christie started the conversation


    See above for the license key that I received over 30 minutes ago.

    I have received an email from my Credit card company stating that this purchase has been made and yet, I am still to receive the download.

    Please cancel and refund the order immediately



  •  130
    Kristof replied

    Hello Leanne,

    Thank you for getting in touch with us!

    I checked your order in our system. Your license is related to this email address: leanne@leannemchristie.com 

    If you would like to download the plugin or manage your license, you should login to our website with this email.  https://account.kreaturamedia.com/

    Best Regards,
    Kristof Molnar | Kreatura Support Team