Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2618389
Purchased but no download available
Closed

Comments

  • leanne christie started the conversation
    December 2, 2020 at 4:42am

    Hi

    See above for the license key that I received over 30 minutes ago.

    I have received an email from my Credit card company stating that this purchase has been made and yet, I am still to receive the download.

    Please cancel and refund the order immediately

    Thanks

    Leanne

  •  244
    Kreatura Support replied
    December 2, 2020 at 8:03am

    Hello Leanne,

    Thank you for getting in touch with us!

    I checked your order in our system. Your license is related to this email address: [email protected] 

    If you would like to download the plugin or manage your license, you should login to our website with this email.  https://account.kreaturamedia.com/

    Best Regards,
    Andrea | Kreatura Support Team