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  Public Ticket #2611887
version update process
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  • Michael Carr started the conversation

    Hello - We originally bought and installed a WordPress version of your software from CodeCanyon. 

    We are currently running Version 4.6.5 and our WordPress plugin tells us we should update to version 5.2.0. Though this version says it has not been tested with our current version of WordPress (5.5.3). We tried the automatic update anyway and it crashed the site, so we reverted back to LayerSlider 4.6.5. 

    We then purchased a licence from your Kreaturamedia site, and can download the most recent version -- 6.11.2 (installable)

    My question is -- should we install this as a completely new plugin, or should we upload the unzipped files over our old version - thus updating the old version?

     Our hope is that we will not have to recreate our current Slideshows.

     

  •  116
    Kristof replied

    Hello Michael,

    Thank you for getting in touch with us!

    Our plugin is backward compatible and we store the sliders in the database, so you will not lost them after a manually update. You should check this link for some more details about how to update manually:

    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    Best Regards,
    Kristof Molnar | Kreatura Support Team