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  Public Ticket #2592565
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  • Shane Durrant started the conversation
    November 6, 2020 at 8:32am

    Hi there, i get the attached error message when trying to save my new slider.
    Note that I didn't get this error that last time I made a slider, so I do have a live slider. I just can't make or save any new ones.

  •  244
    Kreatura Support replied
    November 6, 2020 at 8:49am

    Hello Shane,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider WP -> Options -> System status tab?

    Best Regards,
    Andrea | Kreatura Support Team

  • Shane Durrant replied
    November 6, 2020 at 9:12am

    Thanks for replying. See attached.

  •  244
    Kreatura Support replied
    November 6, 2020 at 10:24am

    Hello Shane,

    Thank you.
    There can be several reasons why this happens. Most likely it is an incompatibility with another plugin that causes a Javascript error or some kind of server-side issue.

    Please try to temporarily disable other plugins and switch to one of the default WP themes to see if it helps.

    If not, please enable the debug mode and check the PHP error logs too see what cause this problem.
    https://wordpress.org/support/article/debugging-in-wordpress/

    Best Regards,
    Andrea | Kreatura Support Team

  • Shane Durrant replied
    November 6, 2020 at 5:28pm

    Hi there, 


    I have:

    1. deactivated each and every plugin

    2. deleted the site and started from scratch

    and still I am getting the same error.


    Please can you tell me if you have a work around for this.

    Shane

  •  244
    Kreatura Support replied
    November 9, 2020 at 12:30pm

    Hello Shane,

    Thank you for the answer!

    In this case, this seems to be a web server configuration or limitation issue.
     
    Please enable the debug mode and check the PHP error logs too see what cause this problem.
    https://wordpress.org/support/article/debugging-in-wordpress/

    You should check this link about how to find the PHP error logs on your server:
    https://docs.plesk.com/en-US/obsidian/customer-guide/websites-and-domains/viewing-website-error-log.73938/

    If you could send me your PHP error logs, then I will check it. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team