Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I think the problem I have some time (Error 500) appears to be caused by excessive memory usage generated by the LayerSlider plugin. What can I do?
Hello Samuele,
Thank you for getting in touch with us!
With these symptoms, it's highly likely that there is a PHP error on your site.
Could you please check the PHP error logs in the dashboard of your webserver? Probably this issue caused by a server limitation. LayerSlider does not use too much memory, so the value on the server is too small.
You should contact with your hosting provider about this problem.
Best Regards,
Andrea | Kreatura Support Team
Please check this link:
https://anticoforziere.com/phpinfo.php
Hello Samuele,
Thank you for the answer! Unfortunately it doesn't help, it is just the phpinfo.
You should check this link about how to find the PHP error logs on your server:
https://docs.plesk.com/en-US/obsidian/customer-guide/websites-and-domains/viewing-website-error-log.73938/
Best Regards,
Andrea | Kreatura Support Team