Public Ticket #2583300
Layerslider breaking page


  • Christopher Beachy started the conversation


    The home page to my organization's site-- www.parentscirclefriends.org-- was broken today due to an error with our Layerslider plugin. I deleted and reinstalled the plugin, but that didn't work, so I deactivated the plugin for the time being. Here are the error details from WP: 

    WordPress version 5.5.1
    Current theme: Maisha (version 1.6.9)
    Current plugin: LayerSlider WP (version 6.11.2)
    PHP version 7.4.11

    Error Details
    An error of type E_ERROR was caused in line 266 of the file /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php. Error message: Uncaught Error: Class 'DOMDocument' not found in /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php:266
    Stack trace:
    #0 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(335): LayerSliderPHPQueryDOMDocumentWrapper->documentCreate()
    #1 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(677): LayerSliderPHPQueryDOMDocumentWrapper->loadMarkupHTML()
    #2 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(328): LayerSliderPHPQueryDOMDocumentWrapper->documentFragmentLoadMarkup()
    #3 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(229): LayerSliderPHPQueryDOMDocumentWrapper->loadMarkupHTML()
    #4 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(202): LayerSliderPHPQueryDOMDocumentWrapper->loadMarkup()
    #5 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(188): LayerSlider

  • Christopher Beachy replied

    I just noticed that I need to add PHP's DOM extension, which is likely causing this. I'm not sure how to do that.

  •  116
    Kristof replied

    Hello Christopher,

    Thank you for getting in touch with us!

    I suggest you to contact with your server administrator, they should help you with enable the DOM extension.

    If you will have any other question, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Christopher Beachy replied

    Hello Kristof,

    Got it taken care of and the plugin's back up and running! Thanks!


  •  116
    Kristof replied

    You are welcome and thank you for your feedback!

    Best Regards,
    Kristof Molnar | Kreatura Support Team