Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2583300
Layerslider breaking page
Closed

Comments

  • Christopher Beachy started the conversation
    October 27, 2020 at 8:55pm

    Hello, 

    The home page to my organization's site-- www.parentscirclefriends.org-- was broken today due to an error with our Layerslider plugin. I deleted and reinstalled the plugin, but that didn't work, so I deactivated the plugin for the time being. Here are the error details from WP: 


    WordPress version 5.5.1
    Current theme: Maisha (version 1.6.9)
    Current plugin: LayerSlider WP (version 6.11.2)
    PHP version 7.4.11



    Error Details
    =============
    An error of type E_ERROR was caused in line 266 of the file /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php. Error message: Uncaught Error: Class 'DOMDocument' not found in /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php:266
    Stack trace:
    #0 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(335): LayerSliderPHPQueryDOMDocumentWrapper->documentCreate()
    #1 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(677): LayerSliderPHPQueryDOMDocumentWrapper->loadMarkupHTML()
    #2 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(328): LayerSliderPHPQueryDOMDocumentWrapper->documentFragmentLoadMarkup()
    #3 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(229): LayerSliderPHPQueryDOMDocumentWrapper->loadMarkupHTML()
    #4 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(202): LayerSliderPHPQueryDOMDocumentWrapper->loadMarkup()
    #5 /var/www/pare/public_html/wp-content/plugins/LayerSlider/assets/helpers/phpQuery.php(188): LayerSlider

  • Christopher Beachy replied
    October 27, 2020 at 9:29pm

    I just noticed that I need to add PHP's DOM extension, which is likely causing this. I'm not sure how to do that.

  •  244
    Kreatura Support replied
    October 28, 2020 at 7:49am

    Hello Christopher,

    Thank you for getting in touch with us!

    I suggest you to contact with your server administrator, they should help you with enable the DOM extension.

    If you will have any other question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team

  • Christopher Beachy replied
    October 28, 2020 at 3:58pm

    Hello Kristof,

    Got it taken care of and the plugin's back up and running! Thanks!

    Christopher

  •  244
    Kreatura Support replied
    October 29, 2020 at 7:06am

    You are welcome and thank you for your feedback!

    Best Regards,
    Andrea | Kreatura Support Team