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  Public Ticket #2572806
Cannot hide popup in a specific page
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  • Yosi Krivo started the conversation

    Hello,
    I cannot hide the layerslider popup open in all pages bottom in a specific page.
    I wnat to hide it in the following link:
    https://inulin.tevalife.com/product/inulinplus/
    I have tried to put many different options in "Exclude pages" field slugs such as: 182 OR /product/inulinplus/ OR product OR inulinplus. OR the full URL, but nothing, it shows all the time.

    Please advise, be patient since the popup open aftre 35 seconds.
    Thanks,
    Yosi

  •  82
    Kristof replied

    Hello Yosi,

    Thank you for getting in touch with us!
    Could you please send me a wordpress admin temporary to your site? I would like to check the configuration.
    Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •   Yosi Krivo replied privately
  •  82
    Kristof replied

    Hello Yosi,

    Thank you for the access!

    Which publishing method do you use? As I see when I disable the include pages options in the popup settings / targets tab, then the popup still visible in every page. 

    Did you add the popup as a shortcode or widget?
    Could you please set the dashboard language to english? I couldn't check your plugins and clear cache.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •   Yosi Krivo replied privately
  •  82
    Kristof replied

    Hello Yosi,

    Thank you for the answer!

    The problem is that you add the popup to your website as a widget. In that case the code loaded on every page so the popup target page settings don't work. I removed the widget and use the target pages parameter.
    If you use popups then you should use the target pages parameter instead of shortcode.
    It is not possible to exclude woocommerce url's,( the exclude option is available for pages) but I enable the popup in your homepage and pages, so in this case it will be not visible on the product pages.
    Please check it.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Yosi Krivo replied

    I don't think it was as a widget ?, but I'll check it later.
    Anyway, Many Thanks for your support.

    Yosi

  •  82
    Kristof replied

    Hello Yosi,

    Thank you for the answer and you are welcome!
    There was a text widget with the shortcode of the slider, but I removed it.

    Best Regards,
    Kristof Molnar | Kreatura Support Team