Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2570233
Incorrect email address for purchased template
Closed

Comments

  • Jen started the conversation
    October 14, 2020 at 10:19pm

    Hi there, I just purchased a LayerSlider license, and then purchased a template. Problem is, I accidentally used the wrong email address for the template when checking out, so now I am not able to import. Are you able to help me amalgamate the 2 orders so I can use the template? Lisence #: 60039073-48CE-KD7B-M5B5-B8D257FD8438 - [email protected] Template: Order Reference: KREATURA201014-4638-95121 - [email protected]

  •  244
    Kreatura Support replied
    October 15, 2020 at 9:37am

    Hello Jen,

    Thank you for getting in touch with us!
    I transfered your order. Please check it on your account in our site.
    https://account.kreaturamedia.com/

    Best Regards,
    Andrea | Kreatura Support Team