Public Ticket #2559020
Activation not working


  • Hillary A Banas started the conversation

    I get the attached message when i try to activate the license. And on Mobile the fonts are not appearing correctly either and I'm not sure why, or if it all just needs to be updated and activated.



    Attached files:  Screen Shot 2020-10-03 at 4.44.46 PM.png

  •  116
    Kristof replied

    Hello Hillary,

    Thank you for getting in touch with us!

    1. This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify certain server settings. The usual suspects are firewalls or other types of content filtering solutions, and the mod_security module of the web server software. They can easily tell what went wrong by looking into the server log files, including the PHP error logs.

    In case of a 3rd party incompatibility, you can also make a quick test by temporarily disabling other plugins and switching to a default WordPress theme. If the issue goes away, it's caused by a 3rd party. You can find out which one causing the trouble by re-enabling them one by one and watching when the issue surfaces again.

    2. You can set a min.mobile font size in the layer styles.

    It's possible to build multiple layouts for different devices in the same slider by dynamically showing and hiding layers. With the Show this layer on the following devices buttons, you can choose on which devices should the currently selected layer appear. You can read more about it in our documentation: https://layerslider.kreaturamedia.com/documentation/#builder-layer-devices

    There is an other solution to achieve that, if you create another slider for mobile. In this case, you can easily manage the desktop and mobile slider separately. In the slider settings / mobile tab, it is possible to hide the slider in mobile(and tablet) or you can define the hide under/over values in px. 

    Best Regards,
    Kristof Molnar | Kreatura Support Team