Okay
  Public Ticket #2554743
Website will not connect with license
Closed

Comments

  • Shiva Johnson started the conversation

    Layerslider came, I think, bundled with the theme, Church & Event by VanTam.

    When trying to active a stand alone LayerSlider license we get an error message, attached. Have tried to disable all plugins, change to standard WP theme and still will not activate. Always this same message.

    Attached files:  2020-09-29_15-01-38.jpg

  •  116
    Kristof replied

    Hello Shiva,

    Thank you for getting in touch with us!

    Could you please send me a screenshot about your LayerSlider WP -> Options -> System Status tab?

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Shiva Johnson replied

    System status attached.

    Attached files:  2020-09-30_9-56-57.jpg

  •  116
    Kristof replied

    Hello Shiva,

    Thank you, as I see it is okay.

    This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify certain server settings. The usual suspects are firewalls or other types of content filtering solutions, and the mod_security module of the web server software. They can easily tell what went wrong by looking into the server log files, including the PHP error logs.

    In case of a 3rd party incompatibility, you can also make a quick test by temporarily disabling other plugins and switching to a default WordPress theme. If the issue goes away, it's caused by a 3rd party. You can find out which one causing the trouble by re-enabling them one by one and watching when the issue surfaces again.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Shiva Johnson replied

    Yes, I tried the deactivating plugins and WP standard theme. That did not work.

    Is it possible to update the software by just copying the new files over the old files?

  •  116
    Kristof replied

    Hello Shiva,

    Thank you for the answer!

    This seems to be a web server configuration issue. The usual suspects are firewalls or other types of content filtering solutions, and the mod_security module of the web server software. They can easily tell what went wrong by looking into the server log files, including the PHP error logs. So you should contact with your hosting company about solve this issue with the activation.

    Until then, you can update the module manually. Please check this link in our documentation page for more details:
    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    Best Regards,
    Kristof Molnar | Kreatura Support Team