Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2540559
Layer slider images not displaying.
Closed

Comments

  • Christian Trahan started the conversation

    Odd issue. This page has a layer slider at top. The two images in the LS don't display. I have Jetpack installed with WP Super Cache. Thinking it might be a caching issue I have turned off the plugins, deleted cache, etc. Once in a while the images will appear, but most of the time not. I also looked at the page source and copied into my clipboard the links to these images. These links work fine (they display the image) in another tab in the browser. I asking Kreatura support first as other images on the site do display. Could  you look at the page and let me know if you have any ideas on how to fix this?

    Thanks,

    Christian

  •  138
    George replied

    Hello Christian,

    You should disable Jetpack's lazy image loader, and after that empty all caches. That should solve this issue. LayerSlider has it's own image preloading function and unfortunately Jetpack's lazy load can break the proper working of the slider.

    Best Regards,
    George | Kreatura Dev Team

  • Christian Trahan replied

    Thanks George.

    The disabling of lazy load seems to have fixed it.

    CT

  •  138
    George replied

    Thank you for your feedback.

    Best Regards,
    George | Kreatura Dev Team