I sent an email a week ago and you still havent replied and I urgently need to launch my site.
My slider is not functioning on firefox. See attached (example 2) - the I AM RACHAEL logo and the third block image are not coming up correctly as per attached (example 3).
Also the text is piling on top of each other (example 1)
I would like to ask you to create a temporary wp-admin access for me to your site. I would like to check some layer settings. I hope I can fix this for you.
We think that this might be an incompatibility with a third party plugin (probably an image lazy preloader).
We often ask our customers to test compatibility on their site, as in many cases a 3rd party plugin or the theme can cause issues, especially regarding appearance. Hopefully, there is an easy and quick way to do it.
By temporarily disabling every other plugin (except ours) and switching to the default WP theme you can immediately rule out any chance of incompatibility. If this does not help, the issue you're experiencing is likely not related to other plugins/themes. However, if it does help, you are certainly ran into a compatibility issue. In that case, you can find out what's causing the trouble by re-enabling your plugins one at a time and watching when the issue returns.
If you've successfully identified the troublesome item on your site, make sure to share your findings with us, as it can be extremely helpful to fully understand the situation you're in and provide advices and workaround to solve the issue you experience.
Thank you very much and we are sorry for your inconveniences.
Hi, my developers have tried this now. It has solved one issue (the text on top of each other) but not the other issue (see attached).
The developer has recommend going back to the developers of Layer-Slider to escalate the support ticket. They said sometimes plug-ins can cause conflicts and it could be a conflict with Elementor which the website has been built with.
They cannot test to see if this is the issue as it would break the look of your entire site.
Please can you look into this for me as soon as possible as it is holding back an urgent launch.
With more investigation I found that some css codes in the https://iamrachael.co.uk/wp-content/themes/twentyseventeen/style.css are making the trouble. I think that this is a Firefox-only related issue (maybe there is a bug in the current version of Firefox). However I could make a fix for you. I put the following css code in the Customizer:
HI.
I sent an email a week ago and you still havent replied and I urgently need to launch my site.
My slider is not functioning on firefox. See attached (example 2) - the I AM RACHAEL logo and the third block image are not coming up correctly as per attached (example 3).
Also the text is piling on top of each other (example 1)
I am using Version 80.0.1 (64-bit) on a 1920x1080
Please advise asap.
Hello Rachel,
I'm George from Kreatura Dev Team.
I would like to ask you to create a temporary wp-admin access for me to your site. I would like to check some layer settings. I hope I can fix this for you.
Best Regards,
George | Kreatura Dev Team
Dear Rachel,
We think that this might be an incompatibility with a third party plugin (probably an image lazy preloader).
We often ask our customers to test compatibility on their site, as in many cases a 3rd party plugin or the theme can cause issues, especially regarding appearance. Hopefully, there is an easy and quick way to do it.
By temporarily disabling every other plugin (except ours) and switching to the default WP theme you can immediately rule out any chance of incompatibility. If this does not help, the issue you're experiencing is likely not related to other plugins/themes. However, if it does help, you are certainly ran into a compatibility issue. In that case, you can find out what's causing the trouble by re-enabling your plugins one at a time and watching when the issue returns.
If you've successfully identified the troublesome item on your site, make sure to share your findings with us, as it can be extremely helpful to fully understand the situation you're in and provide advices and workaround to solve the issue you experience.
Thank you very much and we are sorry for your inconveniences.
Best Regards,
George | Kreatura Dev Team
Hi, my developers have tried this now. It has solved one issue (the text on top of each other) but not the other issue (see attached).
The developer has recommend going back to the developers of Layer-Slider to escalate the support ticket. They said sometimes plug-ins can cause conflicts and it could be a conflict with Elementor which the website has been built with.
They cannot test to see if this is the issue as it would break the look of your entire site.
Please can you look into this for me as soon as possible as it is holding back an urgent launch.
Hello Rachel,
With more investigation I found that some css codes in the https://iamrachael.co.uk/wp-content/themes/twentyseventeen/style.css are making the trouble. I think that this is a Firefox-only related issue (maybe there is a bug in the current version of Firefox). However I could make a fix for you. I put the following css code in the Customizer:
/*Fix for Firefox LayerSlider issue*/
.twentyseventeen-panel {
overflow: visible !important;
}
and that helped.
Best Regards,
George | Kreatura Dev Team