Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi there, my client's website is not rendering below the header. I spoke to our hosting and they noted that there was an error in the code with the LayerSlider header (screenshot attached). I installed the recommended jquery plugin, and purchased the product key for the LayerSlider update. Even after entering it, the site is still not rendering. Can you please advise what may help eliminate the LayerSlider error in the code and bring the site back up? Thank you.
Hello Debbie,
Thank you for getting in touch with us!
I checked your screenshot and these issues in the code are related to the theme bundled version of the LayerSlider. You should remove it from Enfold( Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin) and install the latest version manually. Don't worry, your slider are stored in the database so they will not lost. Please check it.
Best Regards,
Andrea | Kreatura Support Team