Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2515195
Not possible to activate plugin
Closed

Comments

  • werner destrijcker started the conversation
    August 24, 2020 at 7:39am

    I received the plugin via a theme and now I purchased a licence from you to have the plugin updated. I trued to activate the plugin but it doesnt' work and I've no IT or developer background. Can you please help. It's a new website without a lot of plugins installed yet. I'm in the beginning of creation of my site.

  •  244
    Kreatura Support replied
    August 24, 2020 at 8:28am

    Hello Werner,

    Thank you for getting in touch with us!
    I suggest you to try to update your plugin manually and after that try to activate it again.
    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    If it still doesn't work, then please send me a screenshot about your LayerSlider WP -> Options -> System Status tab. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • werner destrijcker replied
    August 24, 2020 at 9:42am

    Hallo, I still receive an error see attachment

  •  244
    Kreatura Support replied
    August 24, 2020 at 9:48am

    Hello,

    Could you please send me a screenshot about your LayerSlider WP -> Options -> System Status tab?

    Best Regards,
    Andrea | Kreatura Support Team

  • werner destrijcker replied
    August 24, 2020 at 11:14am

    PLEASE

  •  244
    Kreatura Support replied
    August 24, 2020 at 11:50am

    Hello,

    Thank you for the screenshot! Unfortunately, there is no error.

    In almost all cases it's a server configuration issue that only your web hosting company can help solving. It worth to also contact them with the problem. Common issues are content filtering solutions, the mod_security module of the web server. They should also allow connections to the repository.kreaturamedia.com domain if they are using firewalls or similar restrictions.

    So please contact with your hosting provider about this problem and they should help with.

    Best Regards,
    Andrea | Kreatura Support Team