Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2514623
Broken Layer Slider
Closed

Comments

  • Mike started the conversation
    August 23, 2020 at 2:38pm

    Hello, 

    I heavily use layerslider on my site and it is now broken.  I have installed: Enable jQuery Migrate Helper  but unfortunately it has not fixed the problem.  Can you help fix ASAP? 

    I just bought a renewed support specifically for this help. 

    Thank you!

    mikefieldsbronzes.com

  •   Mike replied privately
  • Mike replied
    August 24, 2020 at 2:31pm

    Please help, my site has been broke for a week.  I bought support this weekend just for this help. 

  •  244
    Kreatura Support replied
    August 24, 2020 at 2:42pm

    Hello Mike,

    Thank you for getting in touch with us!
    I checked your site and the issue caused by a Youtube api problem. I disabled a plugin called 'Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream' and it solve this issue. Please check it.

    Best Regards,
    Andrea | Kreatura Support Team

  • Mike replied
    August 24, 2020 at 2:48pm

    Hot damn. Thank you!!!!!

    I guess i just wait till they update their plugin?  

    I have a whole page for that plugin: https://mikefieldsbronzes.com/videos/ :(    

    Anyways, I really appreciate it!!

  •   Mike replied privately
  •  244
    Kreatura Support replied
    August 25, 2020 at 10:27am

    Hello Mike,

    As I see you solve the issue on this page:

    https://mikefieldsbronzes.com/proposals/

    If I disable the youtube api loading in your plugin, then it doesn't crash LayerSliders with embed videos. Please check it.

    Best Regards,
    Andrea | Kreatura Support Team