Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2508212
Video mute not disabled
Closed

Comments

  • Melissa started the conversation
    August 18, 2020 at 1:41am

    I've set an .mp4 as a full background of as slide and set the mute option to disabled, but when I view the website the video is muted. I'm not sure how to go about fixing this.

  •  244
    Kreatura Support replied
    August 18, 2020 at 12:07pm

    Hello Melissa,

    Thank you for getting in touch with us!

    If you set a video to background with autoplay, then it will be muted.
    It cause by that, Google prevents autoplay for the videos which have audio. So it is not possible to use autoplay with audio for videos.

    If you will have any question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team

  • Melissa replied
    August 19, 2020 at 3:29pm

    Is there a way to move the location of the mute button? Right now it's being covered by the menu. 

    Clearlightglassco.com

  •  244
    Kreatura Support replied
    August 21, 2020 at 7:24am

    Hello Melissa,

    You can modify the position of the mute button with custom CSS.
    You can write it to LayerSlider WP -> Options -> CSS Editor. For example:

    .ls-media-unmute {
        top: auto;
        bottom: 20px;
    }

    Best Regards,
    Andrea | Kreatura Support Team