Okay
  Public Ticket #2502249
Activation
Closed

Comments

  • Alan started the conversation

    I am going around in circles trying to update Layerslider. One screen says it is activated, another says it has been de-activated. What ever I do it contradicts itself.Please see attached. 

  •  118
    Kristof replied

    Hello Alan,

    Thank you for the getting in touch with us!

    It is possible that there is some code or modification in your theme that goes into the LayerSlider, or that the LayerSlider itself has been modified by the theme author.
    I suggest you to download the latest version from account.kreaturamedia.com and install it to your site manually.
    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    In the future it should already work with auto updates too.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Alan replied

    Hi Kristof,

    Thank you for your reply. I am pleased to report all is well although I confess to being worried about deleting the plugin and the potential impact on my site but it went without a hitch. I have deleted the screenshots as they contained personal activation information. Thank you.

    Alan

  •  118
    Kristof replied

    You are welcome!
    If you will have any question in the future, feel free to contact us.

    Best Regards,
    Kristof Molnar | Kreatura Support Team