Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2501610
activation
Closed

Comments

  • LAUREN TAYLOR started the conversation
    August 12, 2020 at 10:25am

    I can't activate the plugin I have deactivated the other plugin and changed themes. Also the only thing that is orange in the system status is auto updates. What do I need to do to activate this license?

  •  244
    Kreatura Support replied
    August 12, 2020 at 10:26am

    Hello Lauren,

    Thank you for getting in touch with us!
    Which version do you have installed? Could you please send me a screenshot about your LayerSlider WP -> Options -> System Status tab? Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • LAUREN TAYLOR replied
    August 12, 2020 at 3:02pm

    This ths the screen shot

  •  244
    Kreatura Support replied
    August 13, 2020 at 8:52am

    Hello Lauren,

    Thank you for your feedback!
    Could you please enable the debug mode on your site and send me a wordpress admin temporary to your site? https://wordpress.org/support/article/debugging-in-wordpress/

    I would like to check it. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  •   LAUREN TAYLOR replied privately
  •  244
    Kreatura Support replied
    August 13, 2020 at 1:39pm

    Hello Lauren,

    Thank you. I checked your site.
    Unfortunately, I didn't see any error message that could tell me the cause of the error, so probably it is a server configuration problem. Please contact with your hosting provider about this issue.

    Best Regards,
    Andrea | Kreatura Support Team

  • LAUREN TAYLOR replied
    August 13, 2020 at 2:01pm

    I don't understand. Do I need to change some limit of some sort? What kind of issue could it be? I'm not going to blindly go sit on hold with my hosting company for them to just stab in the dark at what could be the issue. This seems to be a common problem, what usually fixes the issue?

  •  244
    Kreatura Support replied
    August 13, 2020 at 2:14pm

    Hello Lauren,

    Thank you for the answer!

    We can't see any error messages that would help us resolving this issue. Only the web hosting company has the tools to locate the issue and make the necessary changes with your server configuration. This issue can be anything, really. It's likely not something we can adjust in LayerSlider. Rather, it's likely a thing that the web host needs to adjust on your server.

    Best Regards,
    Kristof Molnar | Kreatura Support


    Best Regards,
    Andrea | Kreatura Support Team