Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2473415
PHP ZipArchive extension
Closed

Comments

  • Ana Relvas started the conversation
    July 15, 2020 at 4:58am

    Hi!

    When I try to import a template it takes a long time and I get the message: 

    Importing is taking longer than usual. This might be completely normal, but can also indicate a server configuration issue. Please visit System Status to check for potential causes if this screen is stuck.

    The system status refer "The PHP ZipArchive extension is needed to use the Template Store and import/export sliders with images." (attached)

    I do I fix this?

    Thanks!

    Ana

  •  244
    Kreatura Support replied
    July 15, 2020 at 6:48am

    Hello Ana,

    Thank you for getting in touch with us!

    You should enable the PHP ZipArchive Extension on your server. Please check this link about how to do it:
    https://phpyouth.com/blog/how-to-enable-php-modules-in-cpanel

    If you don't succeed with it, then I suggest you to contact with your server administrator and they should help you with this problem.

    Best Regards,
    Andrea | Kreatura Support Team

  • Ana Relvas replied
    July 16, 2020 at 4:50pm

    Thanks! It's solved. Ticket closed.

  •  244
    Kreatura Support replied
    July 17, 2020 at 6:37am

    You are welcome!smile.png 

    Best Regards,
    Andrea | Kreatura Support Team