Okay
  Public Ticket #2466528
My Popup missing design
Closed

Comments

  • Inbar Grinberg started the conversation
    July 8, 2020 at 10:02am

    Hello in this link the pop up have another background leyer ( like flush light)

    https://layerslider.kreaturamedia.com/popups/#popup-infobar-demo


    but in the edting there is no such layer and not when its publised.

    https://lici.fr/


    why there is a design missing? can you help clerify that? 


    thanks

  •  244
    Kreatura Support replied
    July 8, 2020 at 10:51am

    Hello Inbar,

    Thank you for getting in touch with us!
    The Popup contains a self-hosted background video in our demo site. I attached it for you, so you can add it to your popup as a video layer. Please check it.

    Best Regards,
    Andrea | Kreatura Support Team

  • Inbar Grinberg replied
    July 8, 2020 at 11:23am

    Hello Kristof thank you.

    I added the layer as you seggsted, but i dont know how to blend it in the background. any totorial / best practis for that? Thanks 

  •  244
    Kreatura Support replied
    July 8, 2020 at 11:44am

    Hello Inbar,

    You should check this link in our documentation page:
    https://layerslider.kreaturamedia.com/documentation/#builder-layer-media

    If you don't succeed with it, then please send me a wordpress admin temporary to your site and I will help you with it. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Inbar Grinberg replied
    July 9, 2020 at 8:00am

    Thank you, Kristof, for your kind offer to help me, I didn't manage to have the video working properly 

    here is a temporary link, the pop up is live and the name of the popup  Layer Slider

    I think I can learn after your set 

    https://lici.fr/wp-admin/?wtlwp_token=4ffdb4aa558cc5c0f63373f6b6a74882



    Thanks!




  •  244
    Kreatura Support replied
    July 9, 2020 at 8:15am

    Hello Inbar,

    Thank you for the access.
    I added the video layer to your popup. Please check it and if you will have any question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team

  • Inbar Grinberg replied
    July 9, 2020 at 8:40am

    hello Kristof, thank you

    in the exaple in the popup in the temlate store the video has a background color ( green background ) we are perpel but its looks like i cant make a change for the backround color. is there a way ? 

  •  244
    Kreatura Support replied
    July 9, 2020 at 8:48am

    Hello Inbar,

    You are welcome!
    You should use a video editor software or a website to change the background color in a video to perpel.

    Best Regards,
    Andrea | Kreatura Support Team

  • Inbar Grinberg replied
    July 9, 2020 at 9:49am

    ok, thank you!

  •  244
    Kreatura Support replied
    July 9, 2020 at 10:01am

    You are welcome!smile.png 

    Best Regards,
    Andrea | Kreatura Support Team