Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2450628
Slider is blurry
Closed

Comments

  • Emily started the conversation
    June 23, 2020 at 7:42pm

    Hi there,

    The slides on our home page are not showing up blurry. What steps do I need to take to fix this issue.

    Thank you for your help!


    Emily 

  •  166
    George replied
    June 24, 2020 at 7:28am

    Dear Emily,

    I investigated the issue and it seems like your site is using some progressive image loading script / plugin. Which is working the following way: it preloads all the images on your site and display a very low resolution dummy image until they loaded. The problem is that LayerSlider has an own image preload mechanism and that progressive image loader breaks our built-in solution.

    If you can disable that plugin or exclude LayerSlider, it will solve this issue.

    Best Regards,
    George | Kreatura Dev Team

  • Emily replied
    June 24, 2020 at 8:06pm

    Hi George,

    Thank you for your response and help with investigating the issue. After looking into my website, I found that the theme progressive image loader was on. It has now been turned off and all works great! Thank you again!