Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I initially purchase swaps theme and received layer slider . But the license didn’t work. I later purchase license separately. It still doesn’t work
Hello Jovian,
Thank you for getting in touch with us!
WordPress theme authors may include LayerSlider in their work, however, there are some differences between the bundled and licensed versions. Since we don’t receive any share after their sales some premium features and content are available only for our direct buyers.
This is your code which you can use for activation: 41C07CCA-D295-K775-M364-F6D9839AF5DB
You just need to enter your license key into the PRODUCT ACTIVATION section and press the Activate Now button. If it doesn't work then please send me a screenshot about your LayerSlider WP -> Options -> System Status tab. Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
please help
Hello Jovian,
Could you please send me some screenshot about your LayerSlider WP -> options -> System Status tab?
Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
This what you need ?
Yes, thank you.
As I see there is no problem in the system status tab. You should try to update your plugin manually(remove the old version and install the latest version, after that try to activate it again.) Don't worry, your sliders will not be lost.
https://layerslider.kreaturamedia.com/documentation/#updating-manual
If it doesn't solve this issue, then you should try this:
Issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.
Best Regards,
Andrea | Kreatura Support Team