Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Purchased LayerSlider for WordPress to bring everything up to date. When installing it caused critical error on site. Unable to access Dashboard. Restoring site from previous back-up. How do I prevent this from happening again?
Hello Rhea,
Thank you for getting in touch with us!
Please let me know.We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning properly as it is used on more than a million websites without any problem.
With these symptoms, it's highly likely that there is a PHP error on your site. Knowing the exact error message can be extremely useful to understand the nature of the issue occurring on your site. However, WP ignores PHP error messages by default. Please follow this guide to enable the WP debug mode to make error messages visible.
https://wordpress.org/support/article/debugging-in-wordpress/
Also, make sure that your web server meets the plugin requirements: PHP 5.3 or newer, PHP Multibyte String Extension, WordPress 3.5 or newer. Contact with your web hosting company to make the necessary changes if it's required.
Best Regards,
Andrea | Kreatura Support Team