Okay
  Public Ticket #2426409
Update
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  • Colin Jones started the conversation

    Hi - I have layer slider bundled with a theme Enfold. I purchased your license but it's not clear how I can remove the theme-based version so I can upgrade to the newly downloaded version. No update appears in the plugin updates, as layerslider does not appear as a separate plugin. If I click 'check for update' in LS it just takes me to the WP Updates page, where there's nothing to update.

    What's the correct procedure please?

  •  116
    Kristof replied

    Hello Colin,

    Thank you for getting in touch with us!
    The Enfold theme comes bundled with the LayerSlider plugin. If you don’t want to use it with your site, you can remove its integration with the theme from the theme options.
    Go to Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin

    You can read more about activation and updating the plugin in our documentation:
    https://layerslider.kreaturamedia.com/documentation/#activation

    Please check it and if you will have any question, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Colin Jones replied

    Ah  overlooked that option! So, if I choose "Remove theme plugin only and keep slides" then upload the new version of Layer Slider, will it recognise my slides and all will be well - or will I need any further steps? I don't want to have to rebuild the sliders!

  •  116
    Kristof replied

    Hello Colin,

    Thank you for your feedback!
    Don't worry, your sliders will not be lost. Your sliders and settings are in the database, removing the plugin won't touch them.

    Best Regards,
    Kristof Molnar | Kreatura Support Team