Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2426409
Update
Closed

Comments

  • Colin Jones started the conversation
    June 2, 2020 at 9:12pm

    Hi - I have layer slider bundled with a theme Enfold. I purchased your license but it's not clear how I can remove the theme-based version so I can upgrade to the newly downloaded version. No update appears in the plugin updates, as layerslider does not appear as a separate plugin. If I click 'check for update' in LS it just takes me to the WP Updates page, where there's nothing to update.

    What's the correct procedure please?

  •  244
    Kreatura Support replied
    June 3, 2020 at 7:31am

    Hello Colin,

    Thank you for getting in touch with us!
    The Enfold theme comes bundled with the LayerSlider plugin. If you don’t want to use it with your site, you can remove its integration with the theme from the theme options.
    Go to Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin

    You can read more about activation and updating the plugin in our documentation:
    https://layerslider.kreaturamedia.com/documentation/#activation

    Please check it and if you will have any question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team

  • Colin Jones replied
    June 3, 2020 at 7:45am

    Ah  overlooked that option! So, if I choose "Remove theme plugin only and keep slides" then upload the new version of Layer Slider, will it recognise my slides and all will be well - or will I need any further steps? I don't want to have to rebuild the sliders!

  •  244
    Kreatura Support replied
    June 3, 2020 at 8:29am

    Hello Colin,

    Thank you for your feedback!
    Don't worry, your sliders will not be lost. Your sliders and settings are in the database, removing the plugin won't touch them.

    Best Regards,
    Andrea | Kreatura Support Team