Okay
  Public Ticket #2420934
Cannot Activate
Closed

Comments

  • Cara Zambri started the conversation

    Hello, I recently purchased a license and am trying to activate LayerSlider on my Wordpress site but when I enter my license key I keep getting an error. I have the theme Koncrete active on my site. Please advise as to how I can activate the plugin.


    Thank you.

  •  118
    Kristof replied

    Hello Cara,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider WP -> Options -> System status tab and the error message which you get when you try to activate your license? Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Cara Zambri replied

    Hi there - two screenshots are attached. Thanks in advance for your help.

    Attached files:  Screen Shot 2020-05-29 at 2.49.34 PM.png
      Screen Shot 2020-05-29 at 2.48.56 PM.png

  •  118
    Kristof replied

    Hello Cara,

    Thank you for your feedback!
    As I see there is no problem with the system configuration.

    You should enable the WP debug mode and check the PHP error log.
    https://wordpress.org/support/article/debugging-in-wordpress/

    Issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.

    Please let me know.

    Best Regards,
    Kristof Molnar | Kreatura Support Team