Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hello, I recently purchased a license and am trying to activate LayerSlider on my Wordpress site but when I enter my license key I keep getting an error. I have the theme Koncrete active on my site. Please advise as to how I can activate the plugin.
Thank you.
Hello Cara,
Thank you for getting in touch with us!
Could you please send me a screenshot about your LayerSlider WP -> Options -> System status tab and the error message which you get when you try to activate your license? Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
Hi there - two screenshots are attached. Thanks in advance for your help.
Hello Cara,
Thank you for your feedback!
As I see there is no problem with the system configuration.
You should enable the WP debug mode and check the PHP error log.
https://wordpress.org/support/article/debugging-in-wordpress/
Issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.
Please let me know.
Best Regards,
Andrea | Kreatura Support Team