Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2411471
reinstall
Closed

Comments

  • xpertrade started the conversation
    May 21, 2020 at 8:44am

    my domain expired so can i install to new domain? and how to deactivate plugin installed into old domain name and install to new domain?

  •  244
    Kreatura Support replied
    May 21, 2020 at 9:27am

    Hello xpertrade,

    Thank you for getting in touch with us!
    You should login to your account where you can deactivate your license. You should navigate to the licenses tab and click to the import licenses from envato button. After that you can manage your LayerSlider license.
    https://account.kreaturamedia.com/

    Best Regards,
    Andrea | Kreatura Support Team

  • xpertrade replied
    May 21, 2020 at 9:53am

    but my domain has expired and can't login

  •  244
    Kreatura Support replied
    May 21, 2020 at 10:04am

    Hello,

    Thank you for your feedback!
    I removed the activation manually in our system. Please check it.

    Best Regards,
    Andrea | Kreatura Support Team

  • xpertrade replied
    May 21, 2020 at 10:40am

    ok tq.. now i will install with new domain.. if any problem i will open ticket again..

  •  244
    Kreatura Support replied
    May 21, 2020 at 11:06am

    You are welcome!

    Best Regards,
    Andrea | Kreatura Support Team