Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2405678
Not working in theme after purchase
Closed

Comments

  • Jorge Huneeus Lagos started the conversation
    May 16, 2020 at 11:30pm

    Hi there, in the theme "dance" below menu should appear the slide but its not working after updating WP and LayerSlider. Is strange because in the options of the theme I can see a preview working great but when publishing LayerSlider doesnt apper. When come back to the preview, its still working fine.

    Could you check whats going on?

  •  244
    Kreatura Support replied
    May 18, 2020 at 8:41am

    Hello Jorge,

    Thank you for getting in touch with us!
    As I see there is a javascript issue in the console which is not related to the LayerSlider but it cause this issue:
    Uncaught ReferenceError: jQuery is not defined

    You should fix it and after that the slider should work properly.
    You should try to enable the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer.

    Best Regards,
    Andrea | Kreatura Support Team

  • Jorge Huneeus Lagos replied
    May 19, 2020 at 4:29pm

    Thank you Kristof, problem solved after activating that option and desactivating webcraftic optimization tool.

    Regards!

  •  244
    Kreatura Support replied
    May 20, 2020 at 6:27am

    You are welcome!smile.png

    Best Regards,
    Andrea | Kreatura Support Team