Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2404141
LayerSlider not showing after WP update
Closed

Comments

  • Nicole started the conversation

    After we updated our website to Wordpress version 5.4.1 and Avada version 6.2.3 a few days ago, the slider is no longer displayed. What could be the reason? We have installed LayerSlider version 6.11.1

  •  244
    Kreatura Support replied

    Hello Nicole,

    Thank you for getting in touch with us!
    Do you have slider in your homepage? Or where can I check it?
    As I see in your homepage source code, there is some javascript code which refer to slider ID, for example: #layerslider_1
    In the new version the IDs of the sliders are randomized to avoid certain conflictions. so instead of an ID, you should set a unique class with Slider Settings -> Appearance -> Slider classes and reference it.

    Best Regards,
    Andrea | Kreatura Support Team

  •   Nicole replied privately
  •  244
    Kreatura Support replied

    Hello Nicole,

    Thank you.
    As I see there is a javascript error in your console which is not related to the slider, but probably it will work after you fix it. This code loaded by Fusion builder:

    Uncaught TypeError: Cannot read property 'top' of undefined line 1909.
    if (jQuery("#layerslider-container").size() != 0) {
        
        function updateDivsMargins() {
            var newHeight = 0;
        var distance = jQuery('.fusion-header-v2').offset().top - jQuery('.h-button-left').offset().top;
     
                newHeight = jQuery(window).height();
                if (jQuery(window).width() > 400) {
        newHeight = newHeight;
    }
    

    Best Regards,
    Andrea | Kreatura Support Team