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  Public Ticket #2400410
Plugin failing to install
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  • Tamara Sankey started the conversation

    I just purchased a license. My theme came with the slider and I wanted the complete version. 

    When I install the plugin it says plugin install failed 

    Attached files:  sliderfailpic.png

  •  118
    Kristof replied

    Hello Tamara,

    Thank you for getting in touch with us!

    The Destination folder already exists error message means that you already have another copy of LayerSlider installed and you can't use multiple versions simultaneously. Make sure to deactivate and delete the previous copy or check your theme settings to disable bundled versions (if any) before attempting to install the new release. This will not affect your sliders and settings, they will remain still and be available after you've finished installing the new version. Please check this link in our documentation page:
    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    Best Regards,
    Kristof Molnar | Kreatura Support Team