Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I just purchased a license. My theme came with the slider and I wanted the complete version.
When I install the plugin it says plugin install failed
Hello Tamara,
Thank you for getting in touch with us!
The Destination folder already exists error message means that you already have another copy of LayerSlider installed and you can't use multiple versions simultaneously. Make sure to deactivate and delete the previous copy or check your theme settings to disable bundled versions (if any) before attempting to install the new release. This will not affect your sliders and settings, they will remain still and be available after you've finished installing the new version. Please check this link in our documentation page:
https://layerslider.kreaturamedia.com/documentation/#updating-manual
Best Regards,
Andrea | Kreatura Support Team