Public Ticket #2388264
Images not loading on certain devices


  • Jason Tillman started the conversation

    Hi there. I am noticing that our slider is not working correctly on some devices. I am looking at ways to narrow down the issue. The headteacher reports that on her device she cannot see the images only the text on the slider. On my Apple IPad I dont see the images either. Just the text. Even after clearing out temporary files. On my laptop the images show up as expected.

  •  118
    Kristof replied

    Hello Jason,

    Thank you for getting in touch with us!
    I checked your site and as I see there are some errors in the console:

    Your images are try to load from an other domain. Maybe it caused by a 3rd party plugin or CDN.
    You should try to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.

    Best Regards,
    Kristof Molnar | Kreatura Support Team