Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2388264
Images not loading on certain devices
Closed

Comments

  • Jason Tillman started the conversation
    May 4, 2020 at 11:30am

    Hi there. I am noticing that our slider is not working correctly on some devices. I am looking at ways to narrow down the issue. The headteacher reports that on her device she cannot see the images only the text on the slider. On my Apple IPad I dont see the images either. Just the text. Even after clearing out temporary files. On my laptop the images show up as expected.

  •  244
    Kreatura Support replied
    May 4, 2020 at 11:47am

    Hello Jason,

    Thank you for getting in touch with us!
    I checked your site and as I see there are some errors in the console:
    net::ERR_CERT_COMMON_NAME_INVALID

    Your images are try to load from an other domain. Maybe it caused by a 3rd party plugin or CDN.
    You should try to temporarily disable other plugins and switch to one of the default WP themes. This way we can quickly eliminate external and 3rd party factors. If it solves the problem, you can find which item caused the trouble by re-enabling them one-by-one and watching when the issue comes back.

    Best Regards,
    Andrea | Kreatura Support Team