I can't get access to my account area. I purchased a Premium Popup Template Pack and only got one use.
It looks like I used a dead email address to subscribe.
Can I please change it to firstname.lastname@example.org ?
Sorry i gave you wrong information tooI brought the In-Stock Licensethinking it gave unlimited domainsI should have brought the Pro with 5 sites :-(Can you *please* change it? I don't develop themes. I use the slider n customer sites.
Thank you for getting in touch with us!I transferred your order to the email@example.com email address, please check it.Unfortunately, we couldn't change your license to Professional. I suggest you to buy the package which you would like to use and we will give you a refund for the in-stock license. In this case, please let me know.
Best Regards,Kristof Molnar | Kreatura Support Team
I just bought the Professional 5 pack. Email firstname.lastname@example.org.
I don't see any email yet for the old subscription on email@example.com.
Thank you for the purchase!I forwarded the refund, it will be credited to your account within a few days.As I see you bought the product with this email address:firstname.lastname@example.org
Would you like to move the order to an other email address?