Okay
  Public Ticket #2385931
Access
Closed

Comments

  • Steve ASHER started the conversation

    I can't get access to my account area.

    I purchased a Premium Popup Template Pack and only got one use.

  • Steve ASHER replied

    It looks like I used a dead email address to subscribe.

    Can I please change it to admin@nuclyus.com ?

  • Steve ASHER replied

    Sorry i gave you wrong information too

    I brought the In-Stock License
    thinking it gave unlimited domains

    I should have brought the Pro with 5 sites :-(

    Can you *please* change it? I don't develop themes. I use the slider n customer sites.

  •  118
    Kristof replied

    Hello Steve,

    Thank you for getting in touch with us!
    I transferred your order to the admin@nuclyus.com email address, please check it.
    Unfortunately, we couldn't change your license to Professional. I suggest you to buy the package which you would like to use and we will give you a refund for the in-stock license. In this case, please let me know.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Steve ASHER replied

    Thanks Kristof.

    I just bought the Professional 5 pack. Email admin@nuclyus.com.

    I don't see any email yet for the old subscription on admin@nuclyus.com.

    Many thanks,

    Steve

  •  118
    Kristof replied

    Hello Steve,

    Thank you for the purchase!
    I forwarded the refund, it will be credited to your account within a few days.
    As I see you bought the product with this email address:
    steve.asher@mineralblue.com.au

    Would you like to move the order to  an other email address?

    Best Regards,
    Kristof Molnar | Kreatura Support Team