Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2385931
Access
Closed

Comments

  • Steve ASHER started the conversation
    May 2, 2020 at 11:16am

    I can't get access to my account area.

    I purchased a Premium Popup Template Pack and only got one use.

  • Steve ASHER replied
    May 2, 2020 at 11:22am

    It looks like I used a dead email address to subscribe.

    Can I please change it to [email protected] ?

  • Steve ASHER replied
    May 2, 2020 at 11:41am

    Sorry i gave you wrong information too

    I brought the In-Stock License
    thinking it gave unlimited domains

    I should have brought the Pro with 5 sites :-(

    Can you *please* change it? I don't develop themes. I use the slider n customer sites.

  •  244
    Kreatura Support replied
    May 4, 2020 at 10:33am

    Hello Steve,

    Thank you for getting in touch with us!
    I transferred your order to the [email protected] email address, please check it.
    Unfortunately, we couldn't change your license to Professional. I suggest you to buy the package which you would like to use and we will give you a refund for the in-stock license. In this case, please let me know.

    Best Regards,
    Andrea | Kreatura Support Team

  • Steve ASHER replied
    May 5, 2020 at 8:44am

    Thanks Kristof.

    I just bought the Professional 5 pack. Email [email protected].

    I don't see any email yet for the old subscription on [email protected].

    Many thanks,

    Steve

  •  244
    Kreatura Support replied
    May 5, 2020 at 2:36pm

    Hello Steve,

    Thank you for the purchase!
    I forwarded the refund, it will be credited to your account within a few days.
    As I see you bought the product with this email address:
    [email protected]

    Would you like to move the order to  an other email address?

    Best Regards,
    Andrea | Kreatura Support Team