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  Public Ticket #2384201
error updating layer slider
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  • Vivian Lund started the conversation

    I am trying to update to the latest version of layerslider, and I get an error saying layerslider did not update successfully. That's all the info I can give. My theme is Stockholm and it included both slider revolution and layerslider, but slider revolution is deactivated, 

  •  244
    Kreatura Support replied

    Hello Vivian,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider WP -> options -> System status tab?
    You should check this link in our documentation page about update errors.
    https://layerslider.kreaturamedia.com/documentation/#updating-troubleshooting

    Best Regards,
    Andrea | Kreatura Support Team

  • Vivian Lund replied

    Hello, thank you for the response, here is a screenshot of the system status. I will take a look at the link for update errors.

  •  244
    Kreatura Support replied

    Hello Vivian,

    Thank you. As I see there is no error in your system status.
    You should try to update the plugin manually if the auto update is not work. Don't worry, your sliders will not lost. Please check this link on our documentation page:
    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    Best Regards,
    Andrea | Kreatura Support Team