Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2382917
audio from first video slide keeps playing, chosen transitions dont show up
Closed

Comments

  • Tom Guiney started the conversation
    April 30, 2020 at 12:52am

    Hi, there are some weird issues I cant figure out.  This is a simple video slider.  The problem is the audio from the first slide keeps on playing behind the other videos after it switches to the next slide.

    The other problem is that the transitions I select in the slide controls page don't seem to take effect. It always just fades to the next slide.


    Also, when I tried using the video slider template from your template store and I changed the dimensions of the slide, the slide no longer appears. 

    thanks

  •  244
    Kreatura Support replied
    April 30, 2020 at 12:32pm

    Hello Tom,

    Thank you for getting in touch with us!
    Could you please export your video and send it to me? I would like to check the configuration of it.

    The transitions will not working with background videos, because it is not possible to cut the videos, so that's why it works just with fading.

    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Tom Guiney replied
    April 30, 2020 at 4:40pm

    ACtually, it just got weirder.  It seem like all the videos on the 4 different slides are playing at the same time. I'm hearing simultaneous audio from several different slides.  Also the first slide isn't playing first.  see here: http://convictionfilms.net/test-home/

  •  244
    Kreatura Support replied
    May 1, 2020 at 9:26am

    Hello Tom,

    Thank you for your feedback!
    Sorry for the invoncience, I mean that could you please export your slider and send it to me? I would like to check the configuration. Please rename it before attaching because ticksy have issues with whitespace characters, so please remove them from the export file name. Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team