Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
My website has been updated automatically to WordPress 4.7.17. and now the layer slider does not work. Can you help please?
Hello Orang,
Thank you for getting in touch with us!
As I see there is a cache issue on your site. Could you please send me a wordpress admin temporary to your site? I would like to check the configuration. Thank you, in advance.
Best Regards,
Andrea | Kreatura Support Team
Hello Orang,
Thank you for the access but I couldn't login to your admin, I got some error message.
Please check the attached screenshot.
Best Regards,
Andrea | Kreatura Support Team
I don't know what happened there! Can you use this password please: z0t#nGE!DpUztDjj#2^rPOMT
Hello Orang,
You should try to disable the debug mode, because I couldn't write in the username and password.
https://wordpress.org/support/article/debugging-in-wordpress/
Please let me know.
Best Regards,
Andrea | Kreatura Support Team
I don't know how to do that. My own login details are as follows:
User name: orang
Password: ogi3104cerbers
But I just see this screen
Hello Orang,
Sorry but I couldn't login to your site because of the PHP errors. You should fix them first.
It looks like that another plugin or your theme loads an extra copy of the jQuery library causing problems for LayerSlider to show your sliders. Please navigate from your WordPress admin sidebar to LayerSlider -> Options -> Advanced and enable the "Include scripts in the footer" option, which should solve this issue.
Best Regards,
Andrea | Kreatura Support Team