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  Public Ticket #2381632
plug in not compatible
Closed

Comments

  • Dominique van der Merwe started the conversation

    Good day. I purchased the layer slider because it said i needed the premium version. I am using a new site developer and we didnt know that it wasnt necessary for the plug in to be upgraded.

    So when it was activated all plugins and themes were updated and up to date. So when we opened the website the whole website was just numbers and letters. The whole thing. No pictures or anything. We then restored the previous version luckily.

    I am however requesting a refund for the purchase of the code as i cannot use it as it is standard included in my theme.

    i please need the refund urgently.


    Thank you

  •  118
    Kristof replied

    Hello Dominique,

    Thank you for getting in touch with us!

    We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning properly as it is used on more than a million websites without any problem.

    Could you please send me a link where I can check this issue? Probably I can help you with it.
    Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Dominique van der Merwe replied

    Good day

    My website is https://tavalingwe.co.za

    Not sure what you mean with the link?

    Also i turns out i didnt need the upgrade as it was not necessary  because it comes standard with the current hotel lux theme. This was unnecessary. 

  •  118
    Kristof replied

    Hello Dominique,

    Thank you for your feedback!
    WordPress theme authors may include LayerSlider in their work, however, there are some differences between the bundled and licensed versions. Since we don’t receive any share after their sales some premium features and content are available only for our direct buyers. You can check the premium features on this link:
    https://layerslider.kreaturamedia.com/premium/
    I meant that a link on your site where I can check the issue with the LayerSlider. 

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Dominique van der Merwe replied

    Good day

    The previous version of my website is restored thus unable to send a link of the problem. Not sure how otherwise you want it?

    I am just asking for a refund as i dont need it as it was already included in my theme.  

  •  118
    Kristof replied

    Hello Dominique,

    All right, we give you the refund. It will appear on your account in a few days.

    Best Regards,
    Kristof Molnar | Kreatura Support Team