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  Public Ticket #2379442
missing images on slider with Safari
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Comments

  • Charles started the conversation
    April 27, 2020 at 7:51pm

    Hi, 

    I have an issu with Safari: on the homepage slider, images of the slider are missing.

    We use an template coming from your website : "summer collection" : 

    https://layerslider.kreaturamedia.com/sliders/summer-collection/ 

    Thank you for your support,

    Regards,

    Charles

  •  244
    Kreatura Support replied
    April 28, 2020 at 7:25am

    Hello Charles,

    Thank you for getting in touch with us!
    I checked your homepage but I didn't find the slider. Could you please send me a link where I can check it?
    Thank you, in advance.

    Best Regards,
    Andrea | Kreatura Support Team

  • Charles replied
    May 4, 2020 at 8:51pm

    Hello Kristof, 

    Sorry my homepage was in maintenance, you couldn't see it.

    Please check again: https://bipharma.net 

  •  244
    Kreatura Support replied
    May 5, 2020 at 11:15am

    Hello Charles,

    Thank you.
    I checked your site and the problem is that Safari doesn't support the .wepb image format currently.
    https://caniuse.com/#feat=webp

    You should convert your images to jpg and it will work.

    Best Regards,
    Andrea | Kreatura Support Team

  • Charles replied
    May 6, 2020 at 9:32am

    Many thanks Kristof for your support!

    👍

  •  244
    Kreatura Support replied
    May 6, 2020 at 9:43am

    You are welcome!

    Best Regards,
    Andrea | Kreatura Support Team